We take great care in delivering our products to you in excellent condition. However, in rare cases, an order may be damaged during transport, or another issue may arise that entitles you to make a warranty claim. By law, you are required to report any defect to us within two months of discovering it. If the issue is covered under warranty, we will repair or replace the product free of charge.

If something doesn’t go as expected, we’re here to help. We recommend contacting us first by emailing info@khstudio.nl so we can address your concerns directly. Additionally, since February 15, 2016, EU consumers can submit complaints through the European Commission’s ODR platform, which is available at http://ec.europa.eu/odr. If your complaint has not been resolved elsewhere, you are free to submit it through this platform.